At Valves Online, part of Valves Online Limited we value the privacy of our customers.

The following privacy policy sets out how we not only use, but protect the information you provide us when using our website. We may at times make changes to this policy in order to comply with new rules and regulations, as and when required.


Information we collect:

When making an online purchase, completing a form or taking part in a customer survey we collect the following information from you:

  • Your name, company and position
  • Your contact information including your address, phone number and email address
  • Where applicable, your preferences and interests

We collect this information from you to not only deliver your order but better understand your requirements…leading to an improved customer experience.


In addition:

We may use the information you provide to improve our products and services.

We may periodically send you promotional emails about new developments, products, special offers or other information which we think you may find interesting using the email address you provide.

We may contact you to undertake market research, contacting you by email, phone or mail.

We may also customise our website and the content contained within, according to your preferences and interests.


We will never:

Sell, distribute or lease your personal information to third parties, unless we are required by law to do so and will never send you unrelated ‘spam’ email content.


Data security

We ensure that the information you provide is secure, preventing unauthorised access and disclosure via physical, electronic and managerial safeguards.


Throughout Valves Online we use cookies.

Cookies are small files that ask permission to be placed on your computer's hard drive. They help analyse web traffic or let you know when you visit a particular website.

Cookies also allow web applications to respond to you as an individual, tailoring their operations to your need’s, likes and dislikes by gathering and remembering information about your preferences.

Using cookies on our website helps us provide you with the best online experience possible.  They do not provide access to your computer or capture personal information about you…other than the data you choose to share with us.

Most modern web browsers are automatically set to accept cookies but should you wish to, you can manually choose to accept or decline cookies by modifying your settings.

Please remember that in doing so, you may be prevented from taking full advantage of our website. A full list of the cookies we use on Valves Online is shown below.

For information on enabling cookies please click this link.

Cookies used on Valves Online Select

The table below lists the cookies we use and the information they collect:

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.


Google Analytics

On Valves Online and all Valves Online Limited websites we use Google Analytics.

Google Analytics is a web analytics tool that enables us to understand how visitors engage with our site…helping us continue to improve your online experience.

The information collected by Google is anonymous, reports website trends and does not identify individual visitors.

Further information on Google’s privacy policy can be viewed online at:


Links to third-party websites

We sometimes feature links to third-party websites which you may find of interest.

Should you choose to use these links and leave our site, we will not be responsible for the protection and privacy of any information you provide, whilst visiting these sites. Third-party websites are not governed by Valves Online Limited and are therefore excluded from this privacy policy.

Your personal information

To request details of the personal information we hold about you, in accordance with the Data Protection Act 1998, please write to:

Valves Online Limited
Unit F3 – H2 Yelverton Business Park
PL20 7PE

An administration fee of £10.00 will be made for each application. Please make your cheque payable to: Valves Online Limited.

Should you believe that any of the information we hold is incorrect or incomplete, please contact us in writing at the above address. Any information found to be incorrect will be updated accordingly.